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November 07, 2007


Dennis D. McDonald

Here are some questions to ask:

1. Are you satisfied with how the tools are being used?
2. Are there particular problems or issues in your organization that need attention that might be addressed with support of the use of these tools?
3. Are you satisfied with the cross-group communication and collaboration that is happening through the use of these tools?
4. Do you have specific programs or projects in the organization where use of the tools seems less than hoped for? Why?
5. Do you have a formal innovation process that is being enabled through use of these tools?
6. Have you used the tools enough to have a handle on "best practices" that can be used to jump-start new projects or initiatives?
7. Have you been surprised at anything that has happened during the adoption of these tools?

Dennis D. McDonald
Alexandria, Virginia USA

A Reader

Is some form of reward and recognition appropiate for those that choose to be knowledge sharers. Some people have the 'knowledge is power' ethos and will happily take knowledge for their own gains but not recipricate.


Tony Karrer

I've been wanting to involve myself in this discussion, but have not had time. Any results?

Cindy Larson

Have you considered organizational network analysis to look at the patterns of communication?

Mike DePalma

Hi Rich, sounds like you have a vast knowledge-base to work with. That's awesome! Is there interoperability between the blogs, wikis, and social networks? I'm imagining the following situation: Employee A reads the RSS feed of a blog, which contains a link to further information within the wiki. Employee B is in a group within the social network, and is updated whenever a member within his/her group posts a new blog entry OR wiki entry that contains specific keywords. It seems that creative uses of tags could tie the whole system together. Perhaps a system of shared tags that employees can subscribe to that inform them of updates within any knowledge repository?

Also, how are new employees introduced to procedures for knowledge sharing? A Moodle server could help by providing an introduction to major topics (kind of like a "best of" for the blogs and wikis). Later, it could evolve into separate courses for specific departments/projects.

If you really want to be extreme, you could always use Twitter or an instant messaging service like Meebo to provide updates to what every employee is working on "right now". It could be an avenue for questions, comments, or for simply project management and tracking. Of course, it could always lead to wasting a lot of time messaging other employees as well!

John Hunter

FYI, I posted a link to this on the American Society for Engineering Education blog - http://blogs.asee.org/engineeringand/engineering-learning-and-web-20/

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